Needless to say, the rooms need as much work as the customer service. It made a popping noise, and finally, water came out. I returned to the room and pulled very hard on the bottom handle. 'Do you know what simultaneously means?' At that point, I turned and walked away as I did not want to treat her in the same disrespectful way she had treated me. She said you need to pull them simultaneously. I explained (and showed a video as proof) that I had tried with no success. She said you need to pull both handles out at the same time. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests an intimate and unexpected. SAHARA Las Vegas epitomizes the timeless soul of Las Vegas. The front desk person, again very rude, said there was nothing wrong with the shower. This property has identified as Hispanic/Latinx-owned. I went to the front desk to explain the situation and asked to switch rooms. Sixty minutes later, maintenance had not come. She put me on hold for 3 minutes, then returned and said I can't provide an eta. I called the front desk and explained the situation, and the front desk person was downright rude, saying did you turn the handle? I explained I had pulled the top handle and turned the bottom, and nothing happened. When I attempted to take a shower, it did not work. After getting to the room, I found one of the light bulbs flickering and a large crack in the sink. I would have done that had I received the email. There were plenty of kiosks to self-check in, but only if you had started the form online.
I had to wait over an hour to check-in because there was not adequate staff.
